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Windows 10 (Reinstall) and CATRaxx Reinstall

Posted: Mon Aug 31, 2015 5:13 pm
by ACollazo
Hi everyone,

I'm hoping someone here may be able to help. I had to reinstall Windows 10 from scratch (the upgrade worked, but nothing else did afterwards). One of the things I had to reinstall after the OS was CATraxx. I have my license file that I saved as PDF, but now when I try to enter the license into the CATraxx, I get a message that my clipboard is empty (and therefore I don't get registered).

Anyone have any ideas how to resolve?

Any help would be immensely appreciated!

Re: Windows 10 (Reinstall) and CATRaxx Reinstall

Posted: Mon Aug 31, 2015 5:25 pm
by DougWilliams
Was the PDF created directly from the email or was it scanned in from a piece of paper?

If created directly from the email you should be able to copy the license portion, paste into notepad, remove any [RETURNS], copy the remaining.

If scanned in from a piece of paper..then you're going to have to manually key the license portion into notepad.

Re: Windows 10 (Reinstall) and CATRaxx Reinstall

Posted: Mon Aug 31, 2015 5:35 pm
by ACollazo
Thank you for the reply. Apparently my key was corrupt. I received a replacement and it worked! Thank you for the quick reply!