Windows 10 (Reinstall) and CATRaxx Reinstall

[ACollazo]

Hi everyone,

I'm hoping someone here may be able to help. I had to reinstall Windows 10 from scratch (the upgrade worked, but nothing else did afterwards). One of the things I had to reinstall after the OS was CATraxx. I have my license file that I saved as PDF, but now when I try to enter the license into the CATraxx, I get a message that my clipboard is empty (and therefore I don't get registered).

Anyone have any ideas how to resolve?

Any help would be immensely appreciated!

[DougWilliams]

Was the PDF created directly from the email or was it scanned in from a piece of paper?

If created directly from the email you should be able to copy the license portion, paste into notepad, remove any [RETURNS], copy the remaining.

If scanned in from a piece of paper..then you're going to have to manually key the license portion into notepad.

[ACollazo]

Thank you for the reply. Apparently my key was corrupt. I received a replacement and it worked! Thank you for the quick reply!